Elusive Customers

Today’s customers are connected via mobile devices, plugged in to their social network, and are doing their own research. They are more informed and have higher expectations. Sales teams must adapt to the new customer journey by personalizing every interaction based on customer needs and intent.

Microsoft Dynamics 365 CRM helps to reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, customer service, marketing and field service.

Microsoft Dynamics

Microsoft Dynamics 365 CRM is an efficient, flexible, and cost-effective means to drive your business into achieving higher productivity and, consequently, greater Return on Investment (ROI). Dynamics CRM is divided into multiple parts: Sales, Customer Service, Marketing, and Field Services. These parts help organizations specialize around key customer factors.

Because Dynamics CRM is Cloud-based, it can be utilized on any device, from anywhere. This ability allows your salesforce to access customer records from anywhere.

Chance Encounter:

Your top sales rep is out at a sporting event attending a PGA golf tournament with the family when they notice one of your top customers is also attending. Because DRM works on all devices, your rep quickly looks up the customer and is reminded promptly of current orders, service requests, and notes about future needs.

She walks over to say hello and gets pulled into a discussion about new automation efforts that is a focus for the company. Your rep immediately jumps into the conversation mentioning the information she just looked up and impressing the client.

This example demonstrates the power of Dynamics CRM in helping find and keep great customers.

Novastratus Services:

Novastatus helps organizations set up and manage their Dynamics CRM environments. They can help deploy, migrate and customize the solution to meet your business requirements.

Novastratus can also help with building out process automation. Using Power Automate, NovaStratus can create automated workflows that integrate with Microsoft dynamics 365 to help your organization streamline its processes to increase productivity.

Novastratus also provides professional end-user training on Dynamics products. This training can make sure your organization gets the most out of a Dynamics subscription.